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My card is blocked due to too many incorrect PIN attempts, how do I unblock it?

Modified on: Thu, 7 Oct, 2021 at 9:59 AM

If you have blocked your card due to entering your PIN number incorrectly, please contact the Equals Spend team and we can unblock your card.

Make sure you make a chip and PIN transaction within 48 hours of having your card unblocked or your card will automatically be reblocked.

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Equals Money PLC is registered in England & Wales No. 05539698. Equals Money PLC is part of Equals Group PLC (Registered in England & Wales No. 08922461). Registered Office: 3rd Floor, Vintners Place, 68 Upper Thames St, London, EC4V 3BJ. Equals Money PLC is authorised by the Financial Conduct Authority to provide payment services (FCA No. 488396). Equals Money Cards are issued by Fair Payments Limited pursuant to license by Mastercard International Inc. Fair Payments Limited is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900493). Equals Spend Cards are issued by Valitor Limited pursuant to licence by Mastercard International Inc. Valitor Limited is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900688). Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.