If you would like funds returned to your company bank account, please email us:

  1. Your bank details (account number and sort code)
  2. A reason for the refund

Make sure you use the email address that’s registered to your Equals account so we can validate your request.


We can refund funds in your account balance free of charge. But there is a £10.00/€10.00/$10.00 administration charge to lifts funds off a card. If you have multiple cards (in the same currency) we recommend transferring the funds on to one card to minimise the cost.