Please log in to your account and go to “Cards” from the menu on the left. If you are on our mobile app this will show at the bottom of the screen. On this page, you’ll be able to toggle between Individual and Shared cards.
All shared cards are virtual rather than physical. Therefore to order an individual physical card, please choose the "Individual cards" option and select “Create card”.
You will need to have the role of Primary Owner, Owner or Admin in order to create a new card.
First, please choose who to order the card for. You order for yourself or someone else. If you do not see the person you need on the list, please first go to the “People” page of your account to add the person to your business’s account.
After selecting the cardholder, you’ll be asked if you would like a physical card ordered. You will need to choose the delivery address which is normally the company’s registered address.
If you are ordering a card for yourself, you will be able to set your own PIN. If you order a card for someone else, a PIN will be set at random.
The card should arrive in around 3 to 5 working days.
Please note that if you were already using the virtual version of the card, the numbers on the back of the card will update if you order a physical card, so please ensure that you update anywhere that has card details saved (for example subscriptions).
