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Online international payments (for previous City Forex customers)

  • Who are Equals Money?

  • Why am I being moved to Equals Money?

  • When will I be upgraded?

  • What will change for me?

  • What do I need to do?

  • What are the benefits?

  • Why am I being given new account details?

  • Is my money secure?

  • How do I give feedback?

  • How can I find my new account number and sort code?

  • My sort code is linked to Spectrum payment services, who are they?

  • What will happen to my money?

  • Will I have all my beneficiaries on the new platform?

  • Will I still be able to contact my normal account manager?

  • Are there any fees for having this account?

  • Can I still order cash?

  • How do I give feedback?

  • How do I know this isn’t a scam?

  • Will I see past trades on the new platform?

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    Equals is a trading style of FairFX PLC (Registered in England & Wales No. 05539698). FairFX PLC is part of Equals Group PLC (Registered in England & Wales No. 08922461). Registered Office: 3rd Floor, Vintners’ Place, 68 Upper Thames St, London, EC4V 3BJ. FairFX PLC is authorised by the Financial Conduct Authority to provide payment services (FCA No. 488396). The FairFX Currency Card and the Equals Go and Spend Cards are issued by Valitor Limited pursuant to licence by Mastercard International Inc. Valitor is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900688). Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.