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International Payments

  • How can I contact the international payments team?

  • How long do payments to beneficiaries take?

  • What currencies do you offer for international payments?

  • Can I send payments online?

  • What is currency hedging and what hedging tools do you offer?

  • User guide for online international payments

  • Do you provide FX Options?

  • What is a spot trade?

  • What is a forward contract?

  • What are FX swaps?

  • What are vanilla options?

  • What are participating forwards?

  • What are bespoke options?

  • What is a limit order?

  • What is a stop loss order?

  • I've entered someone new on the People page, but their name updated after I submitted.

  • What is the “employee number” on the People page?

  • Why doesn’t it tell me when the user was created or by whom?

  • The invitation I sent to my colleague to join the online platform has expired.

  • Can I reactivate a person after I’ve deactivated them on the People page?

  • What should show in the “Needs attention” box on my Overview page?

  • Should I invite my staff as soon as I add them or later?

  • I’m seeing an error message when I try to add someone on the People pag

  • What does deactivating someone on my People page do?

  • What other features are coming to the Equals Money account?

  • I’m a personal customer, how can I use the People page of my account?

  • If I change an email address on the account will all future emails immediately go to the new email address?

  • Who can add people to my account?

  • What are the account roles on my online account and how can I use them?

  • What is a forward contract deposit?

  • Changing your mobile number on your Equals Money account

  • Adding your photo to your Equals Money account

  • What’s the difference between the details held on the People page and the My details page of my account?

  • How do I close my international payments account?

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    Equals Money PLC is registered in England & Wales No. 05539698. Equals Money PLC is part of Equals Group PLC (Registered in England & Wales No. 08922461). Registered Office: 3rd Floor, Vintners Place, 68 Upper Thames St, London, EC4V 3BJ. Equals Money PLC is authorised by the Financial Conduct Authority to provide payment services (FCA No. 488396). Equals Money Cards are issued by Fair Payments Limited pursuant to license by Mastercard International Inc. Fair Payments Limited is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900493). Equals Spend Cards are issued by Valitor Limited pursuant to licence by Mastercard International Inc. Valitor Limited is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900688). Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.