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Expense Management (Spend)

  • How do I open an Equals Spend account?

  • How can I contact the Equals Spend team?

  • How do I increase our main account balance?

  • How do I top up our cards?

  • I’ve topped up the wrong card, is there a way to transfer funds between two cards?

  • Can I have a FairFX and Equals Spend account?

  • How much can I load a user’s card with?

  • What is the difference between a company controller and a controller?

  • How do I deactivate a user and their card if they no longer work for us?

  • My card has been lost or stolen, what should I do?

  • How do I view and annotate my transactions?

  • I’ve uploaded the wrong receipt to a transaction, how can I change it?

  • Why can’t I sign in to my Equals Spend account?

  • My card is blocked due to too many incorrect PIN attempts, how do I unblock it?

  • How long does it take for my card to arrive?

  • How much can I withdraw from an ATM?

  • How do I refund money in our Equals Spend account to our company bank account?

  • How do I reset my Equals Spend password?

  • My card is about to expire, how do I renew it?

  • How can I get a balance statement for my Equals Spend account?

  • How do I change my PIN number?

  • How much does it cost to withdraw cash from an ATM?

  • My welcome email link has expired, what do I need to do?

  • How do I add a new user to our Equals Spend account?

  • How do I get a PIN reminder?

  • How do I activate my Equals Spend card? (cards starting with 5339)

  • Don’t have your Equals Spend sign in details?

  • How can I cancel a card?

  • I need help using the system

  • Two-Factor Authentication

  • Internet Explorer and Equals Spend

  • Dormancy fee for Equals Spend

  • What is Confirmation of Payee and how does it affect me?

  • Is my money protected by the FSCS?

  • Transactions on Equals Money

  • Adding users and setting roles

  • How toI close my expenses account?

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    Equals Money PLC is registered in England & Wales No. 05539698. Equals Money PLC is part of Equals Group PLC (Registered in England & Wales No. 08922461). Registered Office: 3rd Floor, Vintners Place, 68 Upper Thames St, London, EC4V 3BJ. Equals Money PLC is authorised by the Financial Conduct Authority to provide payment services (FCA No. 488396). Equals Money Cards are issued by Fair Payments Limited pursuant to license by Mastercard International Inc. Fair Payments Limited is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900493). Equals Spend Cards are issued by Valitor Limited pursuant to licence by Mastercard International Inc. Valitor Limited is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900688). Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.